I am having overall more than 15 years of working experience with different organizations. I also worked for Jazz (Mobilink) for 12 years as team lead of business center management. Currently I am working as Retail Operations Manager in which I oversee the everyday running of retail establishment. The main responsibility is to maximizing revenues, while also improving customer satisfaction. The main duties include recruiting and motivating staff, making sure sales targets are attained, maintaining inventories, developing product displays, scheduling shifts, and implementing marketing campaigns. Employers select resumes emphasizing leadership, organizational skills, sales orientation, teamwork, and computer competencies.  I have a fair and consistent approach to manage staff and possess experience of retail management, interviewing, hiring, and supervising, developing and mentoring Customer relationship teams.

Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• At Mobilink I am highly experienced in people management to strive for targets as I had develop several healthy team building competition within the team, that helps the team to strive for success
• Always worked as team player, I have created small mono brand to promote handset sales from business center. Our of my JD I visit many corporate business sectors to have some good corporate business deals
• Successfully accomplish the main key projects while working at Mobilink including Direct Debit upselling success rate 110%, Customer Retention project success rate 98%, Value added service upselling project success rate consistently 100 – 110 %, Biometric and 668 verification project in that I worked as the main team player and handled the heavy customer walk in, develop many ideas to accomplish the project and handled the excessive workload and set the benchmark of 100% success ratio
• Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary.
• Manage the Electronic Queue Management System. I handle it in such a manner that each customer must not wait for his/her turn more than 10 minutes
• Handled the post and pre customer inquiries including sales and upselling, complaints, billing questions and payment extension/service requests. Calmed down the angry customers, repair the trust, locate the cause of problems, developed, resolutions and design best-option solutions
• It is my responsibility to meet all of the quality checks that includes mystery shopping, NPS survey, customer feedback and random activity monitoring (this relates to CRM) to achieve the target of business center KPI

• Managed team of more than 25 employees, embroidery departments as sole incharge.
• Created and implemented initiative that reduced a production process in a smooth manner by doing time and motion study